Privacy Policy

Fearless Facilitator Ltd takes data protection responsibilities very seriously. Your privacy and security are important to us, so we’ve developed this privacy policy to explain how we collect, use, disclose, transfer and store your information.

Data processing principles
We take protecting online privacy and data security seriously. Please read the whole of this statement carefully as it sets out our approach to processing personal data including what information we may collect from you, how we may use it, store it and protect it, and your rights as a data subject.

Our Privacy Statement outlines our approach to any kind of data processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world.

We are guided by the following principles when processing data:

  1. We will only collect data for specific and specified purposes,
  2. We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required,
  3. We will collect and use your personal information only if we have sensible business reasons for doing so, such as making available to you our services and products,
  4. We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent,
  5. We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held,
  6. We will apply high technical standards to make our processing of data secure,
  7. Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.

 

How we collect and use personal data
Most personal information is provided directly and voluntarily by you when you engage with us to enquire about, or purchase, our services, or products. We will collect information from you when:

  1. You sign up to our newsletter or mailing list,
  2. You download an opt-in,
  3. You purchase a product through our website,
  4. You join a course or programme we are running,
  5. You contact us for information via our website or social media channels, by phone or email,
  6. You post on our social media channels, website, or blog,
  7. You work with us in a commercial capacity, this can be your organisation hiring us to work with you individually or as part of a team or you have directly engaged with our services individually,

We collect this information to make available to you our services or products and to communicate with you in relation to our services or products. We may use the information collected to:

  1. Allow us to process a booking for a product or service which you purchase from us,
  2. Create a profile for you on our client database,
  3. Send you our newsletters and/or provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes,
  4. Respond to enquiries you make about our services or products,
  5. Ask you to take part in surveys or quiz events,
  6. Ensure that content from our site is presented to you in the most effective manner for you and your computer or device,
  7. Allow you to access and utilise the service or product you have purchased from us,
  8. Notify you about changes to our services or products,
  9. Get feedback from you regarding the quality of our services or products.

We will not sell or lend your personal data to third parties or share your personal data for marketing purposes without your express consent. We will only share your personal data with third party service providers where it is necessary for the delivery of our products or services, and only where we are confident that and such third party service providers have appropriate data protection systems and measures in place that are compliant with UK Data Protection Legislation.  We will not give consent to third party service providers or platforms to use your information, including audio and video recordings, for purposes, other than those for which the information was collected and which are necessary for the delivery of our products and services.  We will not put your personal information into AI assistive technology where that involves using a third party such as Anthropic (Claude) or Open AI (ChatGPT). We may use our own internal software which has AI technology built into it, but that already securely stores your data. We will not use AI assistants to manage, organise, process, or reply to any emails within our mailbox. All emails are read, reviewed, and responded to by humans.  We will not give consent for your information to be used by third party service providers for the training and development of AI modelling software, or similar purposes.

How we use your personal information
The personal information we collect allows us to ensure we provide a safe, effective service while complying with our legal and regulatory responsibilities.
We also use your personal information for internal purposes such as auditing, data analysis and research so that we can comply with legal and regulatory responsibilities and so that we can ensure our services are continually reviewed for effectiveness and safety.
We may with your explicit consent use your personal information to send information to you regarding our products and services. If you do not want to receive this information, you can opt out at any time by contacting us by phone, email, using our website contact options, or by using the unsubscribe link on our emails.

Protection of Personal Information
Fearless Facilitator takes the security of your personal information very seriously.
Fearless Facilitator stores your personal data electronically. We use computer systems with limited access in facilities protected by physical security measures. This includes electronic data stored on third-party systems, and access is limited to Fearless Facilitator employees and designated support staff only. Our electronic data is routinely backed up to prevent damage or loss.
If Fearless Facilitator stores your personal data in hardcopy, we limit access to this data using physical security measures.
When you use some of Fearless Facilitator’s services (for example, our social media pages or forums), the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. Please take care when using these features.

Website “cookies” and Other Technologies
Fearless Facilitator’s website, online services, interactive applications, mobile device apps, social media pages and advertisements may use “cookies” and other similar technologies. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
The data gathered by website “cookies” and other similar technologies is Non-Personal information and cannot be used to identify any specific individual.
You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.

Disclosure to Third Parties
Fearless Facilitator may use third parties to store your information in order to utilise technology to provide our services to you in the most efficient and safe way. For example, we may use electronic management software to arrange appointments, which involves storing your information on third party systems.
Any third parties used to store your information can only access the information in a support capacity. Further access is only available to Fearless Facilitator employees and support staff.
It may be necessary – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – for Fearless Facilitator to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Additionally, in the event of a reorganisation, merger, or sale, we may transfer any and all personal information we collect to the relevant third party.

Integrity and Retention of Personal Information
Fearless Facilitator endeavours to keep your personal information accurate, complete, and up to date. We will retain your personal information only for as long as is required to provide requested services to you, or as is required by law or regulation.
Access to Personal Information
You are entitled to request a copy of any personal information we hold relating to you as an individual. This is usually provided free of charge, and supplied within 30 days. Requests should be made either in writing, or by email.

Privacy Questions and Complaints.
If you have any questions or concerns about Fearless Facilitator’s Privacy Policy or data processing, please email us at hello@fearlessfacilitator.co.uk.

If you have any questions or concerns regarding our data protection or privacy policies, please contact us at hello@fearlessfacilitator.co.uk  and we will be happy to respond to any concerns.

If you would like to make a complaint because you believe that we have infringed data protection legislation because of the way that we have handled your personal information (or the personal information of someone who you are acting on behalf of), you have a legal right to complain to us.  To submit your complaint please email hello@fearlessfacilitator.co.uk using the subject line “FAO Data Compliance Officer – Notice of Data Complaint”.  It may be necessary for us to obtain additional information from you so please ensure that you provide and maintain up-to-date contact information.  We appreciate that if you are making a compliant you will wish to receive a prompt response and we are committed to handling your complaint as efficiently as possible. Our aim is to provide a substantive response to your complaint within the first 28 days from the date on which your complaint has been made. However, there is no timeframe set in the data protection legislation by when we must deliver a response to you, as each case will vary in its nature and complexity. Throughout the course of our investigation, we will update you periodically to keep you updated on the progress of the investigation.  Once we have concluded our investigation we will respond to your complaint and provide you with our response, “the outcome”.  If you are unhappy with the outcome, you can ask us to provide more information or clarification.  You have the right to complain directly to the Information Commissioner’s Office (“ICO”). There is no requirement for you to wait for our review and outcome before you complain to the ICO. You are legally entitled to complain to the ICO at any point.

Changes to Our Privacy Statement and Future Processing

This Privacy Statement was last updated in June 2026 and is reviewed routinely, or upon changes to relevant Data Protection Legislation being published.  We do not intend to process your personal information except for the reasons stated within this Privacy Notice. We reserve the right to update this Privacy Notice from time to time. Where appropriate, we shall contact you to notify you of any material changes to the Privacy Notice. You should also refer to our website periodically so that you may access and view our updated Privacy Notice. This will ensure that you understand how we are using your personal data and your legal rights around our usage of such personal data.  Should you still have concerns about the way in which we manage your personal data then can complain directly to us, as outlined above. You can also contact the Information Commissioner’s Office who are the relevant supervisory authority in the UK: Contact the ICO.